Return Policy
If you are not satisfied with your purchase you may return your product(s) by mail or other shipping method within 30 days of the date the order was placed. Customer is responsible for return shipping expense. Price paid for product(s) and any tax will be refunded to customer. Shipping fees can not be refunded.
- No refunds will be granted on items purchased more than 30 days.
- No refunds on opened relaxer or perm/curl kits.
- No refunds on sale items.
Please email the following information to information@prell.com:
- Name of Purchaser
- Order Number
- Date Purchased
- Type of Problem or Reason For Return
Toll Free: 1-800-33PRELL
Email: information@prell.com
Terms of Sale
By placing an order on this website you are offering to purchase a product subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and are subject to any postal delays or unforeseeable circumstances for which we will not be responsible.
In order to contract with https://prell.com you must be over 18 years of age and possess a valid credit or debit card or issued by a bank acceptable to us or have an authorized Paypal account. https://prell.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be https://prell.com or may in some cases be a third party. Where a contract is made with a third party https://prell.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card or Paypal account used to place your order, and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
While we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs and any applicable taxes may be charged to your order. Such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
(c) Payment
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card/account will be charged/debited upon authorization being received. The monies received upon the debiting/charging of your card/account shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email, the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.